Terms & Conditions

If the delivery time is not stated in the ordering solution, the Seller shall deliver the good to the Purchaser within a reasonable time frame and no later than 30 days after the order is placed by the customer. The good shall be delivered to the Purchaser unless other, special arrangements are made between the parties.

Important Information
All orders are fully traceable with the provided tracking number. Orders are not shipped or delivered on weekends and holidays. If a delivery suffers a delay or an item happens to be out of stock, you will be informed by email as quick as possible and latest 7 days after the order was placed. Some delays may occur during sales, public holidays or severe weather conditions. Delivery times are provided as guidelines only, and do not consider possible delays caused by payment authorization, stock availability and/or delays through customs.

Kindly also note that delivery to rural addresses can result in longer delivery times.

Trying on clothes
If you decide to return something, please ensure that it is in perfect condition. When trying on clothing, avoid rubbing off deodorant, perfume and make-up. All returned items must be unworn and unwashed, with all tags still attached. Items returned to us in a non-sellable condition, will not be refunded and may be sent back to you.

Measurements
All measurements are approximately, and variance may occur. Please have average sizing in mind and note that minor differences may occur.

Return process
Before shipping an item back to us, you must request a return authorization request from our returns department within 8 days of receiving your order. Make sure you include your order number in your email so that we can process your return quickly for you.  

NOTE: All return requests should be sent to contact@vvvevvve.com.

NOTE: Exclusive artworks cannot be returned.

We do not allow returns for the following:

• Sale items can not be exchanged/returned
• Products purchased during a promotional sale period
• Products received in a condition other than their original condition
• Products without their tags attached
• Products that appear worn or smell of perfume, deodorant or tan
• Products that are marked or damaged in any way

Our returns department has the right to refuse a return if a returned item does not meet the above conditions. In this instance, the item will be returned to the address on the original order.

Return postage
Please note, you will need to cover the cost of your return back to us. We recommend using a tracked method of postage to ensure it reaches us safely as we are not responsible for lost, stolen or undelivered parcels.

Exchange
In case of an exchange, we will ship the wished item as soon as we receive the original order. This could be an item of the same value, or the same item in a different size. If the wished exchange is not possible you will be contacted with the option of changing it into something else or receiving a refund.

DEFECTIVE GOODS: THE PURCHASER'S RIGHTS AND TIME LIMIT TO GIVE NOTICE

If the good is defective, the Purchaser must notify the Seller that he/she wishes to invoke the defect within a reasonable amount of time after the defect was discovered or should have been discovered. The Purchaser is always considered to have given timely notice if it occurs within two months after the defect was discovered or should have been discovered. Notice may be given no later than two years after the Purchaser took possession of the good. If the good or parts of it are meant to last considerably longer than two years, this deadline is extended to five years.

If the good has a defect and this is not due to the Purchaser or to conditions on the part of the Purchaser, the Purchaser may, in accordance with Chapter 6 of the Consumer Purchases Act, withhold the purchase sum, choose between repair and replacement, demand a price reduction, demand that contract be terminated and/or demand compensation from the Seller, according to the relevant circumstances.

Notice should be given to the Seller in writing.

Warranty Claims
If an item was received damaged, you must contact us at contact@vvvevvve.com within 7 days after purchase. Please place the item back in a sealed bag to avoid any added damages. Please always refer to your order number in your communication with us, along with photos of the claim area and a description of the claim. If the product is considered defect, we will make a full refund including shipping costs when the return of the claim is received.

Insurance
All items are insured against theft and accidental damage by the shipping provider whilst in transit from the vvve warehouse to the shipping address. Once your items have been delivered to the specified delivery address and signed for, they are no longer covered by insurance.

Disclaimer
vvve does not guarantee that all items shown are in stock at the time of your order. In the event that an item is unavailable for whatever reason, you will be contacted by email. Although we do our best to display correct images, correct colours, info and prices, although errors may occur.

Privacy Policy
vvvevvve.com is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify's data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard and American Express.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

Copyright / Trademark
Copyright in the documents provided in this site (including, without limitation, the trademarks of vvve, graphics, text, photos, designs, logos, icons, images, data and software) are owned by or licensed to vvve. You are authorized to use this material only for personal, non-commercial purposes. You may download, print and store copies of this material for your own personal, non-commercial use, provided this Copyright Permission Notice is included in all such copies. You may not charge anyone for use of the material and you may not publish, duplicate or otherwise distribute the material to others without prior consent from vvve. You may not modify the material in any way, without the prior written permission of the copyright owner. Except as expressly stated in this legal notice, no rights or licenses to the material, or any portion thereof, shall be granted or implied. For press inquiries, please email contact@vvvevvve.com.

Resale Policy
All items from vvve, bought on vvvevvve.com may be bought for personal use only and not for resale. By placing an order on www.vvvevvve.com, you certify that you are purchasing products for your own personal use and not for resale and that you accept the Terms & Conditions. We reserve the right to refuse orders for any reason without explanation.

Age Restrictions
Parental or guardian consent is required for customers under the age of 18.

Conflict resolution
Claims must be directed to the Seller within a reasonable time frame in accordance with Sections 9 and 10. The parties shall attempt to resolve any disputes out of court. If this is not successful, the Purchaser may contact the Consumer Council of Norway for mediation. The Consumer Council may be reached on (+47) 23 400 500 or at www.forbrukerradet.no.